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REALTOR® Code of Ethics
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REALTORS®’ Pledge of Performance & Service

The REALTOR® Code of Ethics is what sets REALTORS® apart from real estate licensees. NEAR maintains the highest level of professionalism and follows the National Association of REALTORS® Code of Ethics. The 17 articles of the Code of Ethics represent a promise of performance and professionalism by all who become REALTORS®. Enforcement of the Code supports the REALTORS®’ commitment to protecting the public and preserving a competitive marketplace. | Download 2017 Code of Ethics

NEAR provides our members and consumers multiple opportunities to resolve issues of potentially unethical conduct. Claims of unethical conduct may be resolved through a full due process hearing or by use of the ombudsman or mediation programs. 

In the event of monetary disputes between REALTORS® arising out of their relationship as REALTORS®, the Association provides arbitration to settle the dispute. The arbitration process is a mandatory requirement of membership for REALTORS® of different firms.

Not sure what the difference is between an ethics complaint, mediation, or arbitration? NEAR offers Professional Standards training in the Spring and Fall to help you better understand this process and offer you the opportunity to participate on the Professional Standards or Grievance Committees. NEAR has an on-staff Professional Standards expert who can help answer your questions.

 

Providing the Highest Level of Professional Service

The Code of Ethics sets forth standards of conduct and professional integrity that are the hallmarks of the REALTOR® profession. To meet their obligations to clients, customers, the public, and each other, REALTORS® pledge to:

  • Protect the individual right of (and widen the opportunity to enjoy) real estate ownership.

  • Be honorable and honest in all dealings.

  • Provide abundant representation of clients through increased education.

  • Act fairly towards all, in the spirit of the Golden Rule.

  • Serve the community and country well.

  • Observe the REALTORS® Code of Ethics and conform conduct to its aspirational ideals.

 

Mandatory Training

All REALTOR® members are required to complete 2.5 hours of Code of Ethics training per four-year cycle. We are currently in the Fourth Training Cycle, January 1, 2013, through December 31, 2016.
 
Failure to comply with this required ethics training is a violation of a membership duty, for which the member’s primary association will suspend membership until the training is complete. The only REALTORS® exempt from this requirement are REALTORS® with REALTOR® Emeritus status.


Training Options:

Appraisers or Attorneys must meet this membership requirement and are not exempt.

NOTE: This is a National Association of REALTORS® mandate; NOT a requirement of the Massachusetts Real Estate Board or it's Continuing Education course requirement. However, if you take an Ethics CE course you will meet part of your CE requirement as well as the NAR® membership mandate.

 

The Northeast Association of REALTORS®
6 Lyberty Way, Suite 204
Westford, MA 01886

Phone: 978-577-6138
Fax: 978-577-6156